Corporate Information

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Our Company

Who We Are & What We Do...

General CSI is a privately held company providing complete accounts receivable management solutions, licensed to collect in all Canadian provinces, and territories.

Founded in 2002 as a joint venture, General CSI has rapidly expanded through a series of mergers and acquisitions. Our oldest legacy company has been in continuous operation since 1971. In 2005 General CSI joined Global Credit Solutions Ltd (GCS-Global) to become the world's largest collection agency network, with more branch offices operating in more countries than any other organization.

At home or across the globe our primary business goal is to continue to develop our client base through service excellence and superior results.

General CSI is an accredited member of a number of valuable trade organizations including the Better Business Bureau, International Association of Commercial Collectors (IACC), Receivables Management Association (RMA), Credit Association of Greater Toronto (CAGT) and many other industry specific associations.

Affirmation Poster

Our Vision, Mission & Culture (VMC)

This is What We Believe...

We live our VMC - this is the defining statement that governs everything we do, and guides every decision we make... it is the single most important thing that every new GCS staffer learns...

Our Vision

Our collective vision is a dynamic global company that is regarded as the best in our industry, where people want to work, are proud of what they do, how they do it, and who they do it with.  We are recognized as a pioneer and a leader to our customers, competitors, governments and the public. Together, we are all inspired creative visionaries, in our industry and


Our Mission

Our mission is to provide opportunities for our people, value and service to our clients, fairness and respect to the communities we serve and the people whose lives we touch every day. We shape the future of our industry through innovative thinking, technology and the development of new sustainable solutions.

Our Values & Culture

Our culture is one of communication, openness, trust, transparency and opportunity.

We always do what we say we will do.

We succeed by working ethically and honestly all the time, and every time.

We make decisions with an understanding of the impact on the people that they affect.

We are committed to service excellence; service lives in each of us, every single day.

We inspire each other.

We rise to the challenge of change presented by time and our customers, competitors, governments and the public.

Together, we are a passionate, supportive and inclusive community that embraces each other’s differences while working on a common mission, with a common vision, to a common set of values.


Our Code of Ethical Conduct

This is How We Do It...

Each member of our organization acts in accordance with our Ethical Code, and operates in a way that is consistent with our core organizational values. This governs our behavior towards…

…Our Customers

Treat customers fairly, and honestly
Always work towards customer service excellence
Deal with customer complaints appropriately
Be innovative and articulate when providing solutions that will benefit our clients
Always maintain confidentiality of client information

…Each Other

Consistently work towards the highest standard of organizational core values
Do not tolerate discrimination, or harassment of any kind
Take personal responsibility in maintaining a supportive work environment in which all employees can freely contribute
Take personal responsibility in creating a clean, healthy, and safe work environment.

…Our Suppliers

Maintain utmost integrity in supplier relationships, and expect the same from them
Encourage the use of suppliers who have similar values
Work closely with suppliers to improve overall operational success

…Our Shareholders

Return maximum value to our shareholders
Keep accurate and honest accounting records
Conduct business in accordance with our Ethical Code of Conduct

…Our Competitors

Show respect and understanding to competitors
Compete vigorously, but honestly
Never disclose confidential and proprietary information to competitors

…Our Community

Show respect and understanding to those communities that we serve
Contribute toward the social and economic well-being of the communities we serve

…Our Government

Comply with all applicable law and legislation
Foster trust and respect with regulatory bodies
Be a resource to our government

…Our Environment

Work to minimize any adverse environmental impact of our organization
Work towards innovative and disciplined ways of improving the environment that we work in, and the community that we serve